FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
We want you to feel confident trying My Organic Shea products. If a product isn’t the right fit, contact us within 14 days of delivery and our team will assist with a return, exchange, or the best solution for you. Your satisfaction is our priority, and we’re here to support you every step of the way.
How long does shipping take?
Orders are carefully processed within 1–3 business days. Delivery times depend on your location, but most customers receive their products within 3–7 business days after dispatch. You’ll get a confirmation email once your order ships, so you always know your organic products from Ghana are on the way.
How much is shipping? Where do you ship to?
Shipping costs are calculated at checkout based on your location and delivery option. We currently ship to most regions, and you’ll see all available shipping methods before completing your purchase.
Pickup Locations
Prefer to pick up your order? You can collect your products at Germantown or Rockville, Maryland.
Can you tell me more about your shipping process?
Once your order is placed, we carefully prepare and package your Ghana-sourced organic products to ensure they arrive safely. After dispatch, you’ll receive a shipping confirmation with tracking details so you can follow your delivery every step of the way.
How can I track my order?
As soon as your Ghana-sourced products ship, we’ll email you a tracking link. Click the link anytime to see your delivery status and estimated arrival date.
Will I pay customs?
For international orders, customs fees or import taxes may apply depending on your country’s regulations. These charges are set by your local customs authority and are the customer’s responsibility if required. We recommend checking with your local customs office for details before placing your order.
Find answers about our products
Products Information
Where can I find information on sustainability?
We care deeply about using natural, responsibly sourced ingredients. Our products are made with carefully selected materials and packaged with quality and sustainability in mind. You can find more details about our ingredients and sourcing on each product page, or feel free to contact us if you’d like to know more.
Can I see your certificates?
If you need information about product quality, sourcing, or certifications, please contact us and we’ll be happy to share the available details with you. We’re committed to transparency and making sure you feel confident in your purchase.
Where are your products made?
Our products are carefully produced using high-quality natural ingredients and prepared with strict attention to quality and safety. For specific product origin details, please check the individual product description or contact us directly and we’ll gladly assist.
(Tip: if she later confirms Ghana/Nigeria/etc., you can update this line.)
Do you offer samples of your product?
At the moment, samples may not always be available, but we regularly offer promotions and bundle options so you can try our products with confidence. Keep an eye on our store or subscribe for updates on special offers.
Where can I find more information?
You can find full product details, ingredients, and usage instructions on each product page. If you still have questions, feel free to contact us anytime — we’re always happy to help and usually reply within 24 hours.
“I absolutely love this product! My skin feels softer, smoother, and deeply moisturized after just a few uses. The texture is rich but absorbs beautifully without feeling greasy, and the natural scent is amazing. I’ll definitely be ordering again highly recommend!”
Sofia R. Alberta, Canada.